Thank you for shopping with Shawlpublika Sdn Bhd. Below is our official shipping policy to ensure a smooth and pleasant shopping experience for you.
All orders will be processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
We deliver using trusted local courier Kex Express logistic partner.
Estimated delivery time:
Peninsular Malaysia: 2–4 business days
Sabah & Sarawak: 3–7 business days
For international shipping, delivery time may vary depending on the destination country.
Shipping fees are calculated at checkout and depend on the delivery address and package weight.
Free Shipping promotions (if applicable) will be announced from time to time.
Once your order has been shipped, a tracking number will be provided via email or SMS so you can monitor your parcel’s status.
For international customers, you may refer to:
SF Express: https://www.sf-international.com/my/en/support/querySupport/waybill
Once orders are handed over to the courier, any delays, damages, or lost parcels are under the responsibility of the courier company.
However, we will assist customers in following up with the courier service if such issues occur.
Customers are responsible for ensuring the shipping address provided is complete and accurate.
If the parcel is returned to us due to an incorrect address or failed delivery attempt, the re-delivery fee will be borne by the customer.
For any inquiries regarding shipping, please contact us at: 📧 [shawlpublika@gmail.com] 📞 [+60 10-342 4972]
Important:
Kindly note that shipping processes may take longer than usual during our peak seasons.