Exchange Policy


Only defective or wrongly received items are eligible for exchange. Exchange only to the same design. 

Items that are in an unwashed, unaltered and unworn condition, exchange will be accepted and allowed for defective items only within 3 days of receipt (for both local and international orders). Shipping cost for the return will be borne by the customer.

During peak season (Especially during Ramadan), the exchange of defective items is applicable only within 3 days via shipping.We have the right to NOT entertain any exchange due to late exchange within the days given. Exchange of defective items are only available at Shawlpublika HQ subject to availability.


However, customers are advised to notify us at by quoting the order number and the product details.


Sale items and purchases made with discount coupons are non-refundable. Customers have to make sure the measurement of every part of the body fits the measurement of the given sizing chart. We have the right to NOT entertain any exchange due to sizing mistakes by customers.