Thank you for shopping with Shawlpublika Sdn Bhd. Below is our official shipping policy to ensure a smooth and pleasant shopping experience for you.

1. Order Processing

• All orders will be processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

• We deliver using trusted local courier Kex Express logistic partner.

• Estimated delivery time:

  • Peninsular Malaysia: 2–4 business days

  • Sabah & Sarawak: 3–7 business days

• For international shipping, delivery time may vary depending on the destination country.

3. Shipping Fees

• Shipping fees are calculated at checkout and depend on the delivery address and package weight.

• Free Shipping promotions (if applicable) will be announced from time to time.

4. Tracking Number

• Once your order has been shipped, a tracking number will be provided via email or SMS so you can monitor your parcel’s status.

• For Peninsular Malaysia and Sabah & Sarawak, you may refer to Kex Express Tracking System at https://share.google/Fj2XQ9XgLsS2SLrIs

• For international customers, you may refer to:

  SF Express: https://www.sf-international.com/my/en/support/querySupport/waybill

5. Shipping Responsibility

• Once orders are handed over to the courier, any delays, damages, or lost parcels are under the responsibility of the courier company.

• However, we will assist customers in following up with the courier service if such issues occur.

6. Address & Failed Deliveries

• Customers are responsible for ensuring the shipping address provided is complete and accurate.

• If the parcel is returned to us due to an incorrect address or failed delivery attempt, the re-delivery fee will be borne by the customer.

7. Contact Us

For any inquiries regarding shipping, please contact us at:
📧 [shawlpublika@gmail.com]
📞 [+60 10-342 4972]

Important:

Kindly note that shipping processes may take longer than usual during our peak seasons.