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Refund & Exchange

Only defect or wrongly received items are eligible for refund and/or exchange. Refundable amount is subject to management. Refund is only in the form of store credit. Exchange only to same design. 

Items that are in an unwashed, unaltered and unworn condition, refund/exchange will be accepted if the items are returned within 7 days of receipt (for both local and international orders). Shipping cost for the return will be borne by the customer.

During peak season (Ramadhan), returns are not applicable via shipping. Returns are only available at Shawlpublika HQ subject to availability.

However, customers are advised to notify us at or via WhatsApp at +60 1111 2988 09 by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-refundable. If the item does not fit at certain areas of your body, you can always email/WhatsApp us to exchange the item to another size, subject to our stock availability.

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